To offer your customers these benefits on a permanent basis and to their full satisfaction, you must overcome several challenges when operating the solution:

1. Continuous and reliable availability of the solution during the agreed operating hours.
2. Stable performance of the solution.
3. Fast help for users regarding all questions and problems that may arise.
4. Fast and efficient implementation of new market requirements.
5. Transparent cost control for you and your customers.
6. Effective defense against attacks.

We provide you with comprehensive support in meeting these key requirements.

A key success factor for the later efficient operation of your solution is the consideration of the specific needs of this operation already during design.

We therefore take special care to ensure that these essential, non-functional requirements are fully considered and not forgotten in the early planning phase. Typical aspects include:

1. conservation of resources
2. data security
3. access control
4. redundancy
5. data protection
6. logging
7. monitoring
8. Cost tracking
9. dynamic scalability
10. online updating
11. data migration

We ensure that these aspects are included in the requirements catalog and are also fully supported by the resulting system architecture.

Not only do we plan this operation in advance in cooperation with you, but we will also actively support you by providing additional services during the implementation.

If requested, we will agree on a binding Service Level Agreement (SLA) with you during the course of the project. Such an SLA is based on a standardized contract template that reflects our best practices but is individually tailored to your needs. Your specific requirements for operation and the services to be provided by us in this respect are thus defined in a clear, comprehensible, and binding manner for both parties.

As part of such an SLA agreed, we can take over the following tasks for you, among others:

1. Configuration and management of all necessary subscriptions and basic services with the cloud provider
2. Roll-out of the solution (go-live) and continuous updates of the solution
3. Patch management for the infrastructure and platform services used
4. Permanent monitoring of availability, costs and security
5. Transparent cost recording and reporting
6. On-demand automatic or manual scaling of the resources used
7. Automated incremental data backups
8. Management of certificates
9. Statistics and diagnosis of user behavior
10. Trouble shooting in close cooperation with your first level support
11. Management of service tickets
12. Planning and testing of additional disaster recovery strategies
13. Transparent security incident management

Your M&M Software project team will perform these and, if necessary, other defined tasks within the framework of a DevOps strategy based on agile principles that reflect the current state of the art in software development.

In order to keep costs under control, the activities that are necessary to ensure the SLA are automated as far as possible. In addition, an individually adapted internal operations manual is created in the further course of the project, which defines the measures required to ensure the SLA.

With this extended offer, M&M Software provides you not only with the professional realization of a successful Software-as-a-Service solution, but also with competent support during its operation. And all this from a single source and without any confusion of responsibilities when it comes to solving potential problems. Use these advantages for yourself and contact us.