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Cloud Operation

Operation of cloud-based SaaS solutions

Reliable operation guaranteed.

To successfully establish your software on the market, you not only need professional development, but also smooth operation of the SaaS solution. We support you in this.

This includes the management and maintenance of your cloud infrastructure, services and applications. We take care of the configuration, monitoring, scaling, security and updating of your cloud resources to ensure smooth and efficient operation.

Software-as-a-Service (SaaS)

SaaS differs from traditional, mostly locally installed software in that it is usually based on a subscription-based licensing model, is provided in a cloud and has a multi-tenant architecture. With a SaaS solution, customers have numerous decisive advantages:

  • faster deployment
  • Easy scalability of the infrastructure
  • faster access to innovative services
  • demonstrably lower overall costs

However, to reap these benefits in the long term, you need to overcome organisational challenges. Your solution must be available at all times during the agreed operating hours and you need to provide support quickly. 
Efficient operation requires you to take operational issues into account right from the development stage. You must continuously monitor availability and performance and be able to adapt flexibly to new requirements. 
The security of the SaaS platform is particularly important in order to protect data and applications from threats. We support you in fulfilling these requirements.

Service Level Agreements

On request, we can draw up a service level agreement (SLA) together with you during a development project.

We can agree this SLA on a binding basis by the start of productive use at the latest and take on the following tasks for you:

  1. Configuration and management of all necessary subscriptions and basic services with the cloud provider
  2. Provision of the solution (go-live) and continuous updates
  3. Patch management for the infrastructure and platform services used
  4. Continuous monitoring of availability, costs and security
  5. Transparent cost recording and reporting
  6. Demand-driven automatic or manual scaling of the resources used
  7. Automated incremental data backups...

M&M Software takes on these and, if necessary, other defined tasks as part of a DevOps strategy based on agile principles that meets the requirements of both software development (Dev) and IT operations (Ops).

In order to control costs, the activities required for the SLA are automated as far as possible. With this extended offering, we not only provide you with the professional implementation of your Software-as-a-Service solution, but also competent support during operation.

DevSecOps

The DevOps concept has helped to break down old organisational barriers between software developers and administrators. Many tasks are now handled by joint teams.
Nowadays, the term "DevOps" is often extended to include security aspects; we then speak of DevSecOps. This is a reaction to the increased security requirements that can no longer be handled by a centralised unit alone. Instead, DevSecOps teams also take responsibility for continuously monitoring the security situation. This includes, for example, static code analyses to uncover potential vulnerabilities or dependency tracking to monitor whether security gaps have become known for the libraries used. 

The use of MLOps to optimise the end-to-end lifecycle of AI projects

Rolf Engesser

Rolf Engesser has many years of experience in software and consulting companies and designed some of the first internet-based solutions as an architect. After several years in industry, he joined M&M Software in 2021, where he now heads the Industry 4.0 & Digital Twin Competence Centre. Through his career, he combines both in-depth expertise in software development and an understanding of the processes in an industrial company.

"In the past, cloud solutions were often seen as exotic and the organisational units responsible for IT operations considered them to be outside their area of responsibility. This has changed fundamentally. In the meantime, on-premise solutions have become the exception because the increased requirements for resilience and security can hardly be met internally."

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Volker Herbst

I will answer your questions.

Volker Herbst

Group Leader Sales